Mountain Smokes Reviews

The packaging was fine. Nothing special. The box arrived a bit bent, and the padding inside could have been better.

Nothing was damaged, so that was good. But it didn’t feel very secure. Overall, it was just average.

I had a small issue with my order from mountainsmokes.com where one of the items didn’t seem quite right when it arrived. At first I wondered if I was being too picky or maybe I’d just misunderstood what I ordered, but it definitely wasn’t what I expected.

I sent them a message, half expecting it to turn into a bit of a back-and-forth, but they replied quickly. They didn’t make it awkward or ask a million questions, just arranged a replacement without making a fuss.

The new one arrived and everything was fine this time. i was probably overthinking how much hassle it would be, but they handled it really well. Simple, fair, and I’d be happy to order from them again.

The shipping cost ended up being higher than I expected, which was a bit disappointing...

I got my refund sorted fast, which surprised me a bit. I was expecting the usual back-and-forth, but it was actually no hassle at all. Credit where it’s due, they handled it better than I thought they would.

I got to checkout and the payment page just felt off. I was going to enter my card info, but—no, it looked a little sketchy, so I backed out and didn’t finish the payment...

I had a feeling customer service wasn’t going to be much help, they proved me right. I reached out hoping they’d actually solve the issue, but it mostly felt like I was just being passed around and wasting my time. Not helpful at all.

I ordered from mountainsmokes.com the shipping was just okay. It did eventually show up, so no disaster or anything, but for a minute there I was acting like my package had vanished into another dimension because it took a few days longer than I expected.
The tracking also updated late, which made me check it way more than any normal person should. Overall, not a terrible experience, but definitely not speedy enough for me to give it 5 stars.

Ended up finding exactly what I came in for, so that was a win. i was expecting at least one thing to be out of stock, but everything I needed was actually there and easy to grab

The weird part is, I almost didn’t even realize what it was at first because the packaging was so plain. Nothing flashy or special, just simple and discreet, which I actually appreciated.

Shipping was fine, and I was charged with no issue or anything, so no concern there. But once it arrived, the product tasted a bit dry and kind of stale. It wasn’t awful, just not fresh enough for me to want to order it again...

I got to the payment step but ended up backing out. The site just felt kind of sketchy to me, like one of those stores that might be fine, but... I don’t know. I didn’t want to risk putting my card info in.

There just wasn’t much to pick from at all, which was disappointing. I left feeling annoyed, and when I tried emailing about it, the replies felt like they were coming from a robot instead of an actual person

I had to verify my age before I could browse, which I get, but it was a bit annoying to wait on. To be fair, it did work fine in the end, just took longer than I expected

They checked my ID. So that’s a good sign. Felt like they were following the rules.

I’m not sure if I missed a step somewhere, but the return took way longer than I expected. The process felt a bit confusing, and I kept wondering if there was an easier way to do it.

It took a long time to get a response , and when they did reply , the answers were really short . I had to ask a second time just to get clear info . Overall , the communication could’ve been a lot better .

I’ve ordered from mountainsmokes.com twice now, so I feel like I gave them a fair shot before saying anything. The first order showed up right on time, which was great, but the second one took a few extra days and the tracking barely updated, so I was kind of left wondering what was going on. To be fair, everything did arrive fine in the end, so it wasn’t a huge issue. I just think the delivery could be a bit more consistent.

My order was mostly right and everything matched what was shown on the site. One pack did arrive a little squished, but to be fair, nothing was missing and the rest looked fine. Overall, I’m happy with it.

The discount code actually worked, so my brain basically went, “okay, good enough.” Saved a little bit, checkout was straightforward, and nothing weird happened. Not amazing, but definitely a decent experience

Checkout on mountainsmokes.com was simple. Found my stuff, added it to the cart, paid, done. No weird errors.

The whole thing took a few minutes. Order email showed up right away too. Smooth enough for me.